Job Description

Assistance Coordinator
Salem, NH

Schedule: There are 3 shifts which are listed below:

Fri-Monday 1:30pm-Midnight 
Sun-Wed 1:30pm- Midnight 
Tuesday, Thursday-Sat 1:30pm-Midnight 


  • Coordination of financial transactions, including (but not limited to) airline ticket, funeral homes and other transportation methods.
  • Maintain high QA scores and provide exceptional customer service.
  • Initiating outbound communication to vendors, service providers, and partners to provide payment for emergency travel related services.
  • Communicating with vendors, service providers and partners in a personalized, informative, courteous and diplomatic manner.
  • Documenting transactions with precision and timeliness
  • Assist with other non-emergency Response Center tasks as needed


  • Credit and background check required
  • Professional verbal and written communication skills.
  • Proven experience in a customer service environment.
  • High level of computer proficiency.
  • Professional and outgoing demeanor.
  • Ability to communicate diplomatically and tactfully in order to develop close relationships with internal and external customers.
  • Problem solving, multi-tasking, time management and organizational skills.
  • Proven ability to follow directions and/or work independently as necessary. 
  • Proven ability to function in team environment.
  • Willingness to work flexible hours
  • Understanding of company vision and devotion to developing positive, successful and interactive customer and Partner relationships.
  • Experience in travel industry, insurance claims processing, and foreign language skills is preferred.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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