Job Description

Job Purpose:
Serves customers by determining requirements; answering inquiries; resolving problems; fulfilling requests; maintaining database.

* Determines requirements by working with customers.

* Answers inquiries by clarifying desired information; researching, locating, and providing information.

* Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

* Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

* Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

* Maintains call center database by entering information.

* Keeps equipment operational by following established procedures; reporting malfunctions.

* Updates job knowledge by participating in educational opportunities.

* Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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