Job Description

Client Service Rep
Hopkinton, MA
$14/hr plus $400-800 in bonus per month

Responsibilities:

  •  Gathering information from customer regarding their monthly bills from certain companies like cell phone companies to see where they can lower monthly costs.
  • Outbound calling to negotiate with the customer's providers (Comcast /AT&T / Verizon, etc..) on behalf of the customer in order to save the customer as much money as possible
  • Identify and record savings 'patterns' to create a more efficient, repeatable negotiation process
  • Document the customer's negotiation 'journey' in the CRM
  • Consult with the customers explaining the process, setting expectations, and delivering the great news that you saved them money
  • Provide an exceptional customer experience by delivering better service than was expected - every time

 

Requirements:

  • General technical/PC capabilities
  • Strong interpersonal skills with the ability to win people over
  • Positive, do-what-it-takes attitude
  • Willingness to learn new things
  • Enjoy laughing and not taking the 'bumps in the road' too seriously

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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