Job Description

Position Title:              Customer Service Representative                                            

Reports To:                 Project Supervisor

 

Scope of Work:

 

PCG Customer Service Representatives are expected to answer calls coming from multiple queues, based on assignment, and take all appropriate follow-up actions.

 

Responsibilities:

 

·         Effectively manage large amounts of incoming calls;

 

·         Understand and be able to use all systems;

 

·         Identify and assess customers’ needs to achieve satisfaction;

 

·         Provide accurate, valid and complete information by using the right methods/tools;

 

·         Handle complaints, provide appropriate solutions and alternatives;

 

·         Meet personal and team goals and metrics;

 

·         Work as a team member with all other staff;

 

·         Follow procedures, guidelines and policies;

 

·         Other duties as necessary.

 

 

 

 

Minimum Qualifications:

 

·         High school degree or GED; Bachelor’s Degree is desirable;

·         6 months Call Center experience preferred; or 1 year customer service with strong phone contact handling skills;

·         Active listening skills;

·         Strong computer skills;

·         Knowledge of Microsoft Office programs;

·         Excellent written and verbal communication skills;

·         Ability to maintain confidentiality;

·         Ability to multi task in a fast paced environment;

·         Experience in meeting deadlines and adhering to strict standards;

·         Enthusiasm for work responsibilities;

·         Knowledge of Medicaid is desirable;

·         Bilingual abilities are a plus; Somali, Arabic and Spanish are desirable.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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