Job Description

Collections Specialist
Ashland, MA


  • Monitor and collect past due accounts which will include phone calls and emails research.
  • Provide recommendations to Accounts Receivable Manager regarding credit risk and execute credit holds on customer accounts.
  • Escalate and resolve account and billing discrepancies that may arise and collaborate with sales team, customer service and our customers to resolve payment issues.
  • Maintain supporting documentation for all disputed invoices
  • Manage customer payment methods such as checks, credit card, and ACH
  • Address and resolve account credit balances and over-payments
  • ┬áMaintain collections notes in Excel AR reports and in ERP system.
  • Process and apply cash receipts and process credit card transactions for customer invoices.
  • Help achieve regional DSO (day sales outstanding) goals
  • Other duties as assigned.

  • Ability to work well both independently and in a team environment
  • Strong problem-solving skills.
  • Ability to adapt to a fast-paced environment.
  • Strong attention to detail, goal-oriented, commitment to excellent customer service.
  • Excellent written and verbal communication abilities.
  • Ability to prioritize and manage multiple responsibilities.
  • Ability to collaborated with internal and external support teams such as, account managers and sales to ensure timely resolution of disputes.
  • Excel experience a must; must have knowledge of VLOOKUP and Pivot Tables.

Application Instructions

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