Job Description

Collections Specialist/AR
Bolton, MA

  • Develop and prioritize daily collections methodology for assigned collections territory
  • Achieve daily collection call goals and communicate those results to management
  • Formulate and execute sound decisions regarding the status and proper handling of customer accounts, based upon but not limited to: customer purchases, payment history, ability to pay, credit standing, and business strategy; maintain collection notes accordingly
  • Establish strong communication with Sales and Management regarding account risks, potential credit problems, disputes and customer comments. Identify and escalate as necessary
  • Provide document support for customer requests
  • Exercise effective, independent judgment and discretion when recommending credit limits and payment terms - for both prospective and existing customers
  • Process credit card transactions & refunds with accuracy and precision.
  • Research and resolve a variety of billing disputes
  • Assist Finance Manager with month & year end close process
  • Perform various additional accounting tasks assigned by Finance Manager, as needed
  • Minimum of 5 years of proven Commercial Collections successes
  • Strong attention to detail
  • Ability to work well with others as part of a team is a must
  • Excellent communications skills
  • SAP and MS Excel experience required
  • College degree strongly preferred, with consideration for relevant experience as a substitution

Application Instructions

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