Job Description

Collections Specialist
Middletown, RI


  • Contact delinquent customers and apply standard collections measures to outstanding balances related to airtime and other service subscriptions
  • Contact customers via phone calls, emails, follow up letters, and submission to external collections agency as necessary
  • Resolve barriers to payment including providing invoices not received; escalate disputes, obtain and process updated credit cards)
  • Prepare account reconciliations as necessary for more complicated accounts
  • Apply customer payments to outstanding customer account balances as required
  • Provide assessment of likelihood of collectability and prepare analysis of month end AR reserve
  • Maintain customer communications and documentations in accordance with department policies
  • Other duties as assigned



  • Prior customer collections experience required
  • Strong communication and customer service skills
  • Proficiency with Microsoft Excel
  • Ability to self-manage daily activities related to assigned customer accounts with support


Application Instructions

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