Job Description

Summary: Hourly, temporary position (estimated 120-day) assisting our Airtime Services department with collection activities.

Job Duties:
1. Contact delinquent customers and apply standard collections measures to outstanding balances related to airtime and other service subscriptions.
• Phone calls
• Email
• Follow up letters
• Submission to external collections agency as necessary

2. Resolve barriers to payment (e .g. provide invoices not received; escalate disputes, obtain and process updated credit cards).

3. Prepare account reconciliation as necessary for more complicated accounts.

4. Provide assessment of likelihood of collectability .

Required Skills:
1. 1-2 years customer collections experience preferred.
2. Ability to self-manage daily activities related to assigned customer accounts with support (tools and resources).
3. Organized, diligent and methodical
4. Strong communication and customer service skills
5. Proficiency with Excel

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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