Contact delinquent customers and apply standard collections measures to outstanding balances related to airtime and other service subscriptions.
- Phone calls
- Follow up letters
- Submission to external collections agency as necessary
- Resolve barriers to payment (e .g. provide invoices not received; escalate disputes, obtain and process updated credit cards).
- Prepare account reconciliation as necessary for more complicated accounts.
- Provide assessment of likelihood of collectability .
- 1-2 years customer collections experience preferred.
- Ability to self-manage daily activities related to assigned customer accounts with support (tools and resources).
- Organized, diligent and methodical
- Strong communication and customer service skills
- Proficiency with Excel
Pay: $17 to $18/hour
$17 to $18 Per Hour
Job Status: Full Time