Job Description

Communications Coordinator
Newton, MA


  • Organize and respond appropriately to all standard tour member evaluations received
  • Create customized, professional responses to post-tour letters and evaluations that appropriately address specific issues
  • Research and create written pre-departure guest communications for tour changes, visa updates, major world events, etc.
  • Deliver superior customer service through written and verbal communications in a professional, knowledgeable and timely manner
  • Compose email correspondence that is professional and grammatically correct with content specific to the issue and our guests within specified service levels, standards and policies
  • Process individual travel services/special requests including customized services for guests on back-to-back tours
  • Update and maintain reservation and customer information in accordance with company guidelines
  • Track and organize communications, escalate trends, issues or unusual situations
  • Provide back-up for incoming customer telephone calls for service and sales while maintaining the highest degree of professionalism and telephone etiquette on all calls taken 
  • Assume other responsibilities as deemed necessary


  • Bachelor’s Degree
  • Strong writing skills with excellent spelling, grammar, and proof reading skills
  • Must possess excellent written and verbal communications skills
  • 1 to 2 years of customer service experience in travel-related communications: letter, e-mail, text messaging, chat, etc. (travel counselor experience preferred)
  • Excellent organizational skills with attention to detail and accuracy
  • Ability to work independently with minimal direction
  • Intermediate to Advanced Proficiency with Microsoft Office: Outlook, Word and Excel

Application Instructions

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