Job Description

Customer Service Account Representative
Ashland, MA


  • Maintain a comprehensive understanding of all pending and open orders within the assigned territory.
  • Align and prioritize material availability with customer request while promptly and clearly communicating any deviation or resolution.
  • Review orders prior to entry for completeness, accuracy and the potential for "up-selling"
  • Communicate regularly, timely and professionally with all customers and correspondence.
  • Respond to customer requests for product pricing/availability, order processing and expediting; refer end users to Company authorized distributors.
  • Review order status and ensure consistency and alignment to customer need.
  • Coordinate with credit/planning/shipping departments for on time shipment of the sales orders.
  • Refer requests for special pricing to the appropriate Sales Manager.
  • Perform regular review of assigned territory accounts to proactively manage customer accounts
  • Investigate customer complaints, assist the department’s supervisor in determining causes and propose corrective action to prevent from occurring again
  • Coordinate with, and assist the other customer service representatives.
  • Understand the Company’s brand differentiation and work accordingly.



  • Knowledge of general office procedures.
  • Good computer (PC) skills, including a working knowledge of Windows, MS Office (word, acess, excel). CRM and PSE 1 knowledge desirable
  • Excellent communication skills, and attention to detail.
  • Excellent organization skills a must.
  • Flexibility in working hours is essential in order to respond to customer requests in a timely manner
  • Bilingual (Spanish) is preferred but not required

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online