Job Description

Customer Service Account Specialist
Hopkinton, MA


  • Act as a customers’ liaison, responsible for all customer inquiries, quotations, and order processing assuring delivery in accordance with customer requirements and manufacturing capabilities.
  • Review customer contracts to assure order requirements are fulfilled.
  • Interface with all functional groups and field sales to proactively monitor customer delivery. Work closely with planners to ensure on time delivery.
  • Provide customers with product and pricing information, including preparation of quotes.
  • Maintain accurate information using ERP, EDI, E-Commerce and other business systems in support of customer service activities.
  • Monitor customer web sites to obtain supplier score card information and product demand.
  • Pro-actively investigate and resolve customer problems and complaints.
  • Keep operations team, Market Managers, and Customer Service Manager informed of issues that may need further assistance for resolution.
  • Act as back-up for other team members.
  • Able to wok in a fast paced environment, responding to multiple emails on a daily basis.



  • AS degree or equivalent; BS/BA in a technical or business field highly desired
  • Defense or related industry experience with understanding of FAR/DFAR would also be a plus
  • 5+ years’ customer service account management, inside sales or related experience, ideally in a manufacturing environment
  • Excellent communication, judgment and influence skills via phone, email, written and face-to-face
  • Polished customer service and presentation skills
  • Well organized, detail oriented and capable of handling multiple tasks simultaneously
  • Experiences with computerized ERP system/EDI/Internet
  • Ability to work and problem solve in a team environment
  • US citizenship or Permanent Residency required

Application Instructions

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