Job Description

Customer Service Assistant
Boxborough, MA

Responsibilities:

  • Promptly, accurately and efficiently answer and distribute a 150 phone calls per day to 200+ employees with the high degree of professionalism
  • Review and distribute incoming emails to the proper customer success team member
  • Provide updates to customers on order status and tracking numbers
  • Review and enter new orders with a high degree of accuracy and efficiency
  • Perform administrative duties to support cross-functional departments
  • Perform customer service support tasks such as confirm orders in customer portals and order entry.

Qualifications:

  • 2+ years’ experience in reception and switchboard required
  • Prior working experience in customer service and/or customer support is required, preferably in a manufacturing setting
  • Superior communicator, both verbally and written
  • Able to multi-task between many activities seamlessly
  • Exceptional interpersonal skills required; able to maintain a professional, friendly and upbeat demeanor
  • Execute tasks with the utmost sense of urgency and attention to detail throughout the day
  • Reliability and commitment to the organization’s teams, 100% on a daily basis
  • The ability to learn and pick up complicated tasks
  • High school Diploma or equivalent required

 

Application Instructions

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