Job Description

Job Purpose:
Maintains customer relationship by responding to inquiries; documenting actions.

Duties:
* Prepares for customer inquiries by studying products, services, and customer service processes.

* Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.

* Records customer inquiries by documenting inquiry and response in customers' accounts.

* Improves quality service by recommending improved processes; identifying new product and service applications.

* Updates job knowledge by participating in educational opportunities.

* Accomplishes customer service and organization mission by completing related results as needed.

Skills/Qualifications:
Product Knowledge, Informing Others, Data Entry Skills, Organization, Analyzing Information , Verbal Communication, Reporting Skills, Managing Processes, Customer Focus, General Consulting Skills, Multi-tasking

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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