Job Description

Customer Service Coordinator
Wilmington, MA


  • Consistently provide an outstanding level of high quality customer service via phone
  • Identify every call with the appropriate Reason Code for reporting purposes
  • Work with internal staff to assist in determining resolutions to inquiries
  • Identify every outgoing support email with the appropriate Reason Code for reporting purposes
  • Actively manage workload and time to ensure SLA’s are met or exceeded
  • Attend and actively participate in team meetings and/or training sessions
  • Adhere to company policies and procedures
  • During peak volume periods, Employee Giving Support and Call Specialists may be expected to work non-standard hours in order to complete tasks


  • At least one year of prior support/customer service center experience
  • Superior customer service skills
  • Strong written and verbal communications skills
  • Attention to detail
  • Ability to work in a fast-paced team environment
  • Able to learn quickly/Coachable
  • Computer proficiency

Application Instructions

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