Job Description

Customer Service Rep
Littleton, MA


  • Handle incoming customer calls in a positive fashion.
  • Schedule calls for service technicians and determine customer priority.
  • Assemble service packets.
  • Process customer invoicing and payments.
  • Assist with monthly renewal mailings and scheduling.
  • Assemble sales packets and job folders.
  • Mail sales follow-up letters.
  • Conduct courtesy appointment reminders for each customer two days before visit.
  • Administrative support to owners.
  • Schedule training and travel.
  • Manage uniform tracking and ordering
  • Order office and kitchen supplies
  • General administrative work including filing, organization and mailings.
  • Support and assist office staff with marketing and other projects as directed.
  • File job folders.
  • Maintain positive office appearance


  • Positive attitude
  • Advanced customer service skills.
  • Ability to multi-task
  • Organized
  • Geographical knowledge of service area
  • Computer skills including MS Office
  • High school diploma or general education degree (GED)
  • Two years related experience and/or training in customer service, billing, dispatching or project management or equivalent combination of education and experience

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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