Job Description

Are you are the type of person who likes to help others? Do you enjoy customer service work? Would you like being an integral member of a small team, and see how your work has a direct impact on the company? Would you like to receive recognition for what you do in a small entrepreneurial environment, rather than be a number in a huge corporation, where your work is hardly noticed? Then this opportunity may be perfect for you!

We’re looking for a highly self-motivated Customer Service Representative capable of thriving in an entrepreneurial environment. Primarily, you’ll be responsible for fielding phone calls and providing in-house Level I technical support to our customers. You will also provide some administrative sales support to our team.


Duties will include:


-Assisting in our acquisition of new business by reaching out to new and existing customers via phone and email
-Qualifying new orders for completeness
-Handling customer inquiries
-Calling established accounts to assure a high level of service is being delivered
-Assisting our sales team in other duties


Qualifications
:

  • Associates degree or equivalent work experience required
  • MS Office proficient (2007 and later)
  • Professional experience in business-to-business customer service work
  • Experience in customer service in a technical environment a plus
  • Strong written and oral communication skills
  • Bilingual (Spanish) preferred
  • Experience with back office systems a plus (billing, call center, etc.)
  • Experience with CRM databases a plus (Salesforce preferred)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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