Job Description

Customer Service Representative
Concord, MA

Major Duties and Responsibilities:

  • Provide top-notch customer support in a timely, efficient manner via phone and email
  • Answer questions about products, pricing, and availability
  • Inform existing customers about new products or offerings
  • Become an expert on our products and serve as a resource of product knowledge to our customers
  • Drive customers towards self-sufficiency by educating and empowering them
  • Respond to customer inquiries regarding technical issues; refer to instructors as needed.
  • Develop strong relationships with our clients
  • Fulfill customer orders as needed
  • Consult with clients after initial sale to resolve problems and provide ongoing support
  • Maintain and constantly improve working knowledge of company products and services
  • Ensure high customer and client satisfaction and retention
  • Solicit customer feedback
  • Ensure the office has the appropriate systems operational and running effectively.
  • Ensure that appropriate safety and general maintenance standards are sustained in all work areas

  • Customer service experience
  • Healthcare or dental experience is a plus
  • QuickBooks experience it’s a plus
  • Good computer skills


Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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