Job Description

Nonprofit company is looking for a Customer Service Representative. This is a temp to hire position. Compensation is $16 per hour.

Hours:

  • Monday- Friday
  • 8:30am- 5:00pm

Responsibilities:

  • Primary responsibility will be to field phone calls and providing in-house technical support to customers
  • Provide some administrative sales support
  • Assist in acquisition of new business by reaching out to new and existing customers via phone and email
  • Review new orders for completeness
  • Handle customer inquiries
  • Call established accounts to assure a high level of service is being delivered
  • Explain technology options to organizations and coach them through a needs assessment and implement the correct strategies
  • Will wear multiple hats. This could include helping to process and ship orders, brainstorming about new marketing programs, executing and reporting on customer service issues etc.

Qualifications:

  • Microsoft Office suite proficient
  • Professional experience in business-to-business customer service work
  • Experience in customer service in a technical environment a plus
  • Bilingual (Spanish) preferred
  • Experience with back office systems a plus (billing, call center, etc.)
  • Experience with CRM databases a plus (Salesforce preferred)

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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