Job Description

We have an immediate need for a Customer Service Representative to join our fast paced department.

Responsibilities and Duties:

  • Answers incoming phone calls (within a minimum of 3 rings) in a pleasant and professional manner- takes customer orders.
  • Maintains open communication with patients/clients and referral sources.
  • Responds to patient/client questions and problems.
  • Services walk-in customers.
  • Assists in preparing driver routes, logs route changes, and driver communication on route sheets as they occur.
  • Sets up new patient/client files.
  • Verifies private insurance, Medicare, Medicaid coverage.
  • Keys direct sales invoices into the computer
  • Pulls and keys orders into the computer.
  • Prepares invoices for the following day's route deliveries.
  • Maintains rental files by verifying customer is still using equipment verifying Medicaid coverage each month and following up on Medicaid Pending patients
  • Types follow-up referral letters.
  • Complete incoming fax and mail orders in a timely manner
  • Performs other duties as requested.

Qualifications:

Education:

  • Graduate of an accredited high school.

Experience/Knowledge:

  • Previous data entry experience.
  • Typing and 10-key skills.
  • Excellent organizational and communication skills (verbal and written).
  • Excellent interpersonal and teamwork skills.
  • Ability to work well under pressure
  • Ability to maintain confidentiality and resolve conflict effectively and professionally.
  • Ability to multi-task, pay attention to detail, and excellent time management skills

After a 90-day, probationary period we offer the following benefits for full-time employees:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K Plan
  • Paid Time Off
  • Dress Down Fridays
  • $1000 Customer Service Incentive Program

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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