Job Description

Open position for a highly skilled Customer Service Representative within our fast-paced Customer Service Department.  

Essential duties and responsibilities (but not limited to:)

 

  • Process orders and track fulfillment for collegiate accounts and large retail customers
  • Knowledge and understanding of our multiple product lines, policies and systems
  • Provide solid customer support to Sales Reps in the field
  • Communicate with appropriate team members, sales team and buyers for order placement, licensing approval, return, repair, inventory, etc.
  • Maintain and develop relationships with existing customers, vendors and sales team via telephone and email.
  • Act as liaison between Sales and Accounting, Licensing, Production, Operations and Design departments

 

Job Requirements:

 

  • Proven track record in a fast-paced customer service environment
  • Confident, professional demeanor
  • Ability to communicate effectively both oral and written
  • Proficient in computers; able to quickly learn new systems
  • Strong experience with Microsoft, particularly Excel
  • Ability to remain flexible in a fast-paced environment and respond quickly when need arises
  • Accurate and efficient data entry skills
  • Great attention to detail and investigative curiosity
  • Strong time management skills and ability to multi-task
  • Extremely organized with the ability to prioritize
  • Strong problem solving and decision-making skills
  • Strong team player who enjoys collaborating but has the ability to work independently

   Education and Experience:

  • At least 5-years of experience in a Customer Service environment
  • Bachelor’s degree or equivalent work experience

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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