Customer Service Representative
We are seeking a Customer Service Representative to join our team in Boxborough, MA! You will be responsible for helping customers by providing product and service information and resolving technical issues.
Hours: M-F 9A-6P
- Promptly, accurately and efficiently answer and distribute a 150 phone calls per day to 200+ employees with the high degree of professionalism
- Review and distribute incoming emails to the proper customer success team member
- Provide updates to customers on order status and tracking numbers
- Review and enter new orders with a high degree of accuracy and efficiency
- Perform administrative duties to support cross-functional departments
- Perform customer service support tasks such as confirm orders in customer portals and order entry.
- Previous experience in customer service or call center is required.
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
Pay: $15.50 to $16/hour
$15.5 to $16 Per Hour
Job Status: Full Time