Job Description

Customer Service Rep
Phoenix, AZ

  • Respond to Inbound/Outbound Call Inquiries
  • Initiate outbound calls to respond to inquiries and to follow-up with previous contacts
  • Responsible for learning program rules of assigned projects to ensure ability to respond to Customer Service inquiries regarding basic knowledge of payroll and financial inquiries
  • Expected to respond to all inquiries in a professional, friendly and timely manner, public-service oriented and understand the needs and work effectively with persons with disabilities
  • Perform support ticket transaction resolution tasks and administrative functions
  • Expected to have excellent verbal, written communication and troubleshooting skills
  • Responsible for creating and maintaining excellent documentation of all calls, questions, complaints and mailed inquiries
  • Responsible for maintaining adequate records/documentation for audit and internal control purposes
  • Routing mail, email, and other administrative support duties as assigned
  • Responsible for developing proficient working knowledge of operating platforms required to fulfill job responsibilities
  • Remain current on multiple program rules, payroll and tax requirements and policies and procedures in order answer customer service inquiries effectively

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Demonstrated understanding and ability to work with senior citizens and persons with disabilities.
  • Ability to compose reports, business correspondence, and procedure manuals.
  • Excellent verbal and written communication skills.
  • Ability to troubleshoot.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.
  • Excellent attention to detail and ability to manage time effectively in a fast paced environment.
  • Knowledgeable in MS Windows, Excel and Word required.
  • 6 months + Call Center experience preferred; or 1-year customer service; Bilingual a plus (Spanish and others)


Application Instructions

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