Job Description

Customer Support
Hopkinton, MA


  • Customer Service: Mostly outbound calls (around 20 a day) to call and get prices and availabilities on purchase orders
  • Check on and expedite purchase orders with vendors
  • Request return authorizations
  • Report discrepancies on purchase orders to suppliers
  • Intermediate excel skills, working with pivot tables and formulas
  • Warehouse: will mostly be just assisting the Shipping and Receiving department in picking and shipping products
    • Will only be needed when somebody in warehouse calls out of work for a day, as well as when additional help is needed
    • Will require some lifting, usually objects from 0-50 lbs



  • Strong excel skills a plus, working with pivot tables and formulas
  • Someone with 1-2 years in customer service preferred
    • Experience working at a desk, comfortable making outbound calls and data entry
  • Would take somebody with warehouse experience, but not necessary because it is more of a customer service role
    • Somebody willing to work in warehouse at time
    • Ability to lift up to 50 pounds (again it is normally lighter objects)

Application Instructions

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