Job Description

A Technician Support Technician is responsible for providing technical support.

This position is 100% phone support. A recent call center tech with strong phone and organizational skills along with a solid technical understanding of networks, connectivity, remote hardware support and maintenance is what's needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following.

· Provide technical support to their partners and their customers. Network Techs must be knowledgeable in servicing VSAT antennas and mobile terminal hardware.

· Become fully skilled in network design, terminal designs, deployment, and functionality.

· Follow network operating procedures when working with network infrastructure partners.

· Monitor network health and take corrective action when needed.

· Maintain system configuration and maintenance logs.

· Provide excellent technical diagnostic skills for diagnosing and resolving customer incidents.

· Utilize case management tools for successful customer issue management.

· Know how to initiate a field service plan for a hardware failure.

· Work with regional sales and service offices, global partners and customers to maintain a high level of customer service.

 

QUALIFICATIONS:

· AS degree in computer science, information systems, network management, or engineering. Prior military experience in communications or an adequate level of prior experience can be substituted for an AS degree

· 3+ years in network management, field service support, or technical support

· Proficient in Microsoft Office and prior experience with Salesforce Service Cloud is preferable

· Excellent customer management and communication skills

· Ability to facilitate problem solving with coworkers and customers

· Ability to organize, with attention to detail and accuracy

· Must be able to travel on occasion and work days, evenings, nights, or weekends as scheduled

· Must be a U.S. Citizen or Permanent resident

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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