Job Description

HR Service Center Rep
Marlboro, MA


* Processes benefits and HRIS data including, but not limited to, leave of absence date information, general benefit changes and verification of employment requests. 
* Reviews and processes personal and unpaid LOA into the mainframe. 
* Processes associate salary increases, next salary review dates and address changes. 
* Responds to basic HR Service Center inquiries related to associate benefit coverage, leave of absence policies and employment information. 
* Documents issues into call tracking system and escalates complex calls for resolution. 
* Assists in HR Service Center auditing of data and ensures accuracy of data through on-going audit procedures. 
* Reviews policies, procedures & internal resource materials through work experience to develop knowledge of benefits, HRIS and leaves of absences. 
* Performs special projects as assigned. 


* Must be comfortable taking calls all day 
* High School Diploma or equivalent experience 
* Excellent communication, organizational and interpersonal skills 
* computer and typing skills 
* Good customer service and follow-through skills 
* Knowledge of TJX HR policies and procedures 
* Ability to handle multiple priorities and maintain confidentiality 
1-2 years of related experience


Application Instructions

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