Inside Sales Associate
North Attleboro, MA
Hours of Operation:
Mixed shifts. 8:00 am - 4:00 pm, 9:00 am - 5:00 pm, and 11:00 am - 7:00 pm.
1 or 2 Saturdays per month from 9:00 am - 1:00 pm.
If you are working Saturday you will have a half day on Friday!
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication "scripts" when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database
Job Status: Full Time