Job Description

Inside Sales Representative
Marlboro, MA



  • Answer incoming sales calls via telephone, written inquiries, and facsimile requests for assigned territory.
  • Promote and effectively sell company standard products and supplies using established company sales techniques with approved authorization from Sales Manager.
  • Clarify and fulfill customer requests/needs by presenting various selections of products and services providing pricing information as requested.
  • Understand and respond to customer delivery needs by interfacing with internal personnel.
  • Check and follow up on schedules and lead time for orders and shipments.
  • Verify inventory quantities for customer orders.
  • Entering Sales Orders and Purchase Order request forms.
  • Process all paperwork for orders to include sales contracts, prints and related documentation.
  • Filing, organizing and maintaining sales tools, customer information, and product information.
  • Understand and support established policies and procedures as per ISO to provide proper and effective treatment to customers.
  • Resolve customer concerns in an expeditious and tactful manner.  Generate customer complaint report following required steps under ISO.
  • Generate Sales Reports as requested.
  • Understand and maintain company quality objectives per ISO standards.
  • Train new Customer Service Representatives as requested by Sales Manager


  • High School Diploma or Equivalent.
  • Must have 3-5 years customer service and inside sales experience
  • Data entry and computer experience.
  • Technical products background helpful.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online