Job Description

IT - Phone Support Specialist
Franklin, MA
45-50K

Responsibilities:

  • Assist customers calling in
  • Avoid escalating the call or needing the customer to send back their product for replacement or repair
  • Will be assisting internal field sales team members with any issues as well
  • Walkthrough the people they are speaking with how to troubleshoot the issue
Requirements:
  • Physical hardware repair experience helpful 
  • 3-5 years recent experience in IT phone support type role

   

Application Instructions

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