Job Description

Member Service Representative
Duluth, GA

  • Shifts are 7:00am- 3:30pm, 7:30am- 4:00pm, or 8:00am- 4:30pm
  • Must be able to work either Saturday or Sunday, and will have a day off during the week

  • Appropriately handles questions related to shipment schedules, credit inquires/requests, status of orders, product specifications, product changes, new product introductions and promotions
  • Track all calls via incident queue and ensure resolution, follow up and closure within 24- 48 hours via internal ticketing system; unless otherwise determined
  • Process orders in an efficient and accurate manner
  • Provide prompt, professional, and courteous service
  • Facilitate, resolve, and suggest alternative solutions when necessary to meet caller’s expectations
  • Remain customer focused and communicate in an exemplary fashion by delivering clear and concise information to all customers
  • Have a thorough knowledge of the products and services offered
  • Maintain a strong working knowledge of all NDCP systems and applications to perform daily functions
  • Adhere to all department policies and procedures and meet the minimum performance standards for quality and productivity
  • Participate in non-call activity, including special projects as needed

  • Previous call center experience required
  • Working knowledge of Microsoft products (Word, Excel)


Application Instructions

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