Job Description

Order Entry Specialist
Westborough, MA


  • Enter a high volume of National Account and Subcontracted orders paying close attention to detail.
  • Work in a fast paced environment with a high desire for quality work and accuracy.
  • Work closely with Sales team to ensure National Account and GSA contract pricing is followed and customer contract requirements are met.
  • Enter large event orders and subcontracted orders accurately. Follow orders through to completion and make changes as needed to ensure accurate invoicing.
  • Support the Sales team, Internal Departments and customers completing a variety of tasks including entry of orders, change orders, validation of pricing and products, pick-ups, account updates and payment processing.
  • Perform necessary audits on incoming orders validating that the information provided is complete, accurate, and within company policy guidelines.
  • Perform research as needed on billing and order history.
  • Follow up on service issues to ensure customer satisfaction.
  • Professionally communicate with customers, yards, and sales reps to ensure work is performed accurately and on time.
  • Provide confirmation of completed orders back to the submitting party.
  • Log into National Account call queue to provide customer service and support to Customer Care.
  • Provide consistent feedback to management working towards continuous improvement.
  • Handle special projects as assigned by Department Manager



  • High school diploma or General Education Degree (GED) and 1-2 year experience in customer service or order entry capacity or training; or equivalent combination of education and experience required.
  • Excellent written and communication skills
  • Ability to multi-task
  • Strong analytical and decision making skills
  • Fast and accurate typing skills
  • Excellent PC proficiency (data entry, Microsoft Office suite). Microsoft Navision and understanding of the company’s equipment, and services would be helpful.
  • Ability to work in a fast paced environment



Application Instructions

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