Job Description

Open ended, 3-6 month temporary assignment available in the Warwick, RI area for a call center representative. This position is with a non-profit organization that collects donations in order to advance children’s rights and equality for girls in countries around the world.

This position is responsible for providing all donors and prospective donors with quality customer service, resulting in their satisfaction, retention and full engagement. Reporting to the Outbound Donor Engagement Manager, the incumbent will be part of the Outbound Telemarketing team calling Plan's existing and prospective donor base. (i.e. welcome calls to welcome new sponsors and donors, arrears calls to recover lost revenue, etc.) The Outbound Donor Engagement Representative projects an image to our donors of knowledgeable, solution oriented and professional.

Hours: Monday 1:30 PM - 10:00 PM, Tuesday-Thursday 12:30 PM - 9:00 PM, Fridays 9:30 AM - 6:00 PM

Pay: $16/hour

Duties:

-Makes 60 to 70 calls to donors daily

-Builds donor loyalty by providing recommendations and alternatives, up-selling of products and service to improve revenue

-Provides exceptional service in all interactions with our donors through all forms of communication

-Possess superior time management skills

-Contributes to the success of the outbound campaign through process improvements and donation processing

-Educates donors about donation options, initiatives and willingness to be supportive and take part in retention campaigns

-Enrolls sponsors, contributors, and donors

-Processes, maintains, and updates customers' accounts

-Ensures positive closure of customers' experience if they discontinue 

Education and Experience:

High School Diploma

Previous call center sales experience is mandatory

PC skills, with knowledge of Windows; MS-Word, Outlook, Excel and CRM or Similar Customer Service Database

 

Application Instructions

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