Patient Relations Representative
Patients Relations Representative
- Work with patients to explain the claims and appeals procedures.
- Maintain/update patient communications database.
- Provide exceptional customer service for patients.
- Assist and educate regarding deductibles, plan info., etc.
- Request additional documents as needed from patients to proceed with the claims and appeals process.
- Follow up patient file correspondence.
- Strong CSR, customer focused background in a professional setting.
- Ability to de-escalate customer conflict and develop trust.
- ***Experience in healthcare/medical insurance industry required***
- Ability to identify customer needs and troubleshoot, as needed.
- Proper phone etiquette.
- Ability to speak and write clearly and accurately.
Pay: $16 to $17/hour
$16 to $17 Per Hour
Job Status: Full Time