Job Description

Patients Relations Representative
Manchester, NH


  • Work with patients to explain the claims and appeals procedures.
  • Maintain/update patient communications database.
  • Provide exceptional customer service for patients.
  • Assist and educate regarding deductibles, plan info., etc.
  • Request additional documents as needed from patients to proceed with the claims and appeals process.
  • Follow up patient file correspondence.


  • Strong CSR, customer focused background in a professional setting.
  • Ability to de-escalate customer conflict and develop trust.
  • ***Experience in healthcare/medical insurance industry required***
  • Ability to identify customer needs and troubleshoot, as needed.
  • Proper phone etiquette.
  • Ability to speak and write clearly and accurately.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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