Job Description

Patient Services Representative/Front Desk
Quincy, MA


  • Manage appointment schedules to ensure timely patient flow.
  • Collect mandatory patient information to ensure accurate demographic entries.
  • Coordinate patient information collection related to Sliding Fee Scale program.
  • Obtain needed insurance referral and/or authorization for services.
  • Verify current patient insurance eligibility and benefits to ensure accurate and timely remittance.
  • Collect patient payments.
  • Connect patient to Navigators/Financial Counselors to assist with financial concerns or inability to pay.
  • Ensure accurate and timely information exchange with clinical staff.
  • Encourage patients to register for Patient Portal and assist with the process.
  • Disseminate and collect patient satisfaction survey and/or other data for routine reporting.
  • Maintain patient waiting areas and front-desk areas in a manner that is organized, neat and clean.
  • Maintains signage and clarity of information displayed in reception area. Monitors audio or visual images for appropriate programming and volume levels to ensure a non-intrusive and calming environment.
  • Informs patient of any existing balance noted in their account.
  • Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.
  • Attends scheduled department staff and clinical meetings.
  • Practices confidentiality and privacy protocols in accordance to Manet policies and HIPAA requirements.
  • Acts as a liaison between the patient and other areas to ensure optimal flow and service delivery.
  • Must be flexible in work schedule and location, as work hours and location may vary based upon business needs.
  • Must possess reliable transportation as travel to, from and between work locations may be required.
  • Performs other duties as may be required.  Other responsibilities will vary by practice and may include, but are not limited to: Check out, Schedules necessary follow-up appointments. Provides patient with any relevant educational materials / patient care summary as indicated.
  • Contacts the appropriate departments when repairs or services are needed and follows through on these tasks. Monitors and supports patients and visitors entering and leaving the practice.
  • Manage multiple requests and prioritize appropriately.
  • Ability to function in a fast paced setting with a variety of patients and staff.
  • Attention to details and prompt follow up.
  • Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability.
  • Must be able to lift a maximum of 1/3 of their body weight.
  • Excellent organizational and interpersonal skills.


  • High School Diploma required. Associates Degree Preferred
  • Minimum of 2-3 years’ relevant work experience in customer service or related field, preferably in a medical or health care setting.
  • Should have familiarity with health insurances, managed care requirements and state assistance programs. 
  • Must possess excellent interpersonal and communication skills.
  • Must be able to read and write English.
  • Requires great attention and ability to exercise sound judgement.
  • Ability to listen effectively.
  • Requires demonstrated proficiency with computers and data entry.
  • Commitment to service excellence is a must.
  • Bi-lingual/Multi-Lingual a plus.  Cantonese, Mandarin, Arabic, Portuguese or Spanish language skills preferred.


Application Instructions

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