Job Description

Senior IT Field Service Engineer
Franklin, MA


  • Perform on-site and remote field service tasks, from installing PC hardware to troubleshooting Active Directory, and everything in between.
  • Create tickets and manage tickets for self and external resources.
  • Coordinate with remote help-desk personnel, providing support as needed, and accepting escalated tickets.
  • Coordinate with remote network operations center, providing initial direction and support for server tasks.
  • Perform audits of managed systems and respond to problems as discovered.
  • Oversee independent contractors who may be engaged for specific tasks.
  • Work with third-party vendors to implement and solve problems with their hardware or software.
  • Work closely with VP/CIO to make sure the needs of our clients are being met, and that all service is aligned with the overall IT strategy for that client.

Skill Requirements:

  • Windows Desktop/Server/Networking
  • Mac Desktop/Networking
  • TCP/IP Configuration and Routing
  • Managed Switch Configuration: vLAN/QoS
  • Network Printer Configuration
  • Router Configuration
  • Office 365
  • Other technology commonly found in small business settings.

Must Have:

  • Ability to work both independently and in a team.
  • A reliable vehicle (to be used for travel to client sites in Eastern MA and RI).
  • Good rapport with clients.
  • Ability to explain technical concepts in non-intimidating language.
  • Ability to see the larger problem (not just the issue at hand) and to develop solutions.
  • Good administration and time management.
  • Ability to make recommendations for process and product improvements
  • Motivation to keep current with latest business technologies and security concerns.
  • Understanding of the IT services business.


  • Microsoft Office: 1 year (Required)
  • MSP: 1 year (Preferred)
  • TCP/IP: 1 year (Required)
  • Active Directory: 1 year (Required)
  • TCP: 1 year (Preferred)

Work authorization:

  • United States (Required)


Application Instructions

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