Job Description

Sr. Quality Manager
Westborough, MA



  • Leading/driving key quality investigations
  • Lead the product safety investigation and review process
  • Drive improvements in factory and supplier corrective actions
  • Lead Supplier certifications and reviews including process certification and analysis
  • Create and communicate quality improvement plans
  • Support and ensure timely response to customer inquiries to improve customer satisfaction
  • Responsible for and drive standardization of Quality Management Systems and standard work across the global organization
  • Establish firm expectations for the team and help manage multiple projects simultaneously
  • Manage and drive all necessary actions for obtaining and maintaining appropriate product certifications needed for industry purposes
  • Develop, coach, mentor and manage staff. Establish goals and develop measurable metrics to gauge achievement against goals
  • Provide expertise and ongoing communication to Engineering, Quality, Product Management, Sales, Operations and Business Unit Leadership, in support of Business Unit and Company goals and objectives
  • Direct quality projects by establishing strategy and providing leadership and organization necessary for success
  • Has responsibility for entire systems, projects, programs or operational unit across functional areas of including Quality
  • Accountable for budget, staffing, and/or business/operational results
  • Support strategic initiatives to drive reduction within quality metrics
    Support and drive quality related continuous improvement initiatives
  • Requires strong relationship building and ability to interface with business unit segments
  • Ensure all audit responses are appropriately completed within the required time period
    Support and coordinate with supplier quality to ensure RRCA is realized on supplier escapes to customers


Application Instructions

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