Job Description

Travel Counselor
Boston, MA


  • Provide professional assistance for incoming customer telephone calls for service and sales
  • Maintain the highest degree of telephone etiquette on all calls taken
  • Conduct outbound calls as needed (collections, date consolidation, requested call-backs)
  • Update and maintain reservation information in accordance with company guidelines
  • Administrative responsibilities including data-entry and quality assurance
  • Assume responsibilities for other projects as assigned


  • Minimum three years in a customer service environment
  • Exceptional communication skills (both verbal and written)
  • Ability to communicate to mature guests in a courteous, calm and empathic manner
  • Excellent organizational skills with high attention to detail and accuracy
  • Computer literacy including MS Word, Excel and Outlook
  • Ability to multitask and work in a fast-paced, team environment
  • International travel experience (outside of North America) preferred
  • Call/contact center experience a plus

Application Instructions

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